RE: DirecTV Now contact

["Joshua Stump" <jstump () fourway net>]

Similar experience for us as well.

Joshua Stump
Network Admin
Fourway.NET
800-733-0062

-----Original Message-----
From: NANOG <nanog-bounces () nanog org> On Behalf Of mike.lyon () gmail com
Sent: Tuesday, May 22, 2018 2:29 PM
To: Michael Crapse <michael () wi-fiber io>
Cc: NANOG list <nanog () nanog org>
Subject: Re: DirecTV Now contact

Yeah, our eyeball network has problems with DirecTV too.

Would be nice if they were at the various peering exchanges...

-Mike

> On May 22, 2018, at 11:08, Michael Crapse <michael () wi-fiber io> wrote:
>
> Our eyeball network is consistently having some streaming 
> issues(buffering) with DirecTV now. Our main recourse is to sell them 
> on youtube TV and netflix. fixes the issue, no more complaints from 
> our customers. Issues mainly occur during peak times and even on 
> 300+mbps low latency/jitter customers.
> However, if someone from DirecTV could contact me off list and we can 
> debug this issue so that we don't have to keep pulling people to other 
> services that would be great.
> Alternatively, if anyone could suggest with whom to peer to reduce the 
> impact of this issue, that would be great.
> A solution that would be even better is if someone from Youtube TV 
> would contact us off list and we can set up something commissioned 
> based for all the good things we say about your service, and of course 
> give our tech support people a reason to not be frustrated with the 
> calls we receive for this issue.