Re: CenturyLink/Level3 feedback

[Mark Tinka <mark.tinka () seacom mu>]

Prior to the acquisition, we had a reasonable experience with Level(3)
orders in Europe.

Since the days of CL, it hasn't been great at all!

The team is the same as before for our account, so one can only assume
it's acquisition pains.

Mark.

On 7/Jul/19 03:10, Jeffrey Hathaway via NANOG wrote:
> Greetings,
>
> My personal experience, take it for what it is worth.
>
> Level 3 was extremely slow to turn up a circuit well before the merger and seems slower post the merger. I have just 
> never seen level 3 turn up anything fast, even in a data center they already were serving other customers in.
>
>
> Sincerely,
> Jeffrey Hathaway
> Information Technology • Howard Center Inc.
>
>
>
> -----Original Message-----
> From: NANOG <nanog-bounces () nanog org> On Behalf Of Jared Mauch
> Sent: Friday, July 5, 2019 3:38 PM
> To: Stephen Frost <sfrost () snowman net>
> Cc: nanog <nanog () nanog org>
> Subject: Re: CenturyLink/Level3 feedback
>
> ________________________________
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>
>
> > On Jul 5, 2019, at 3:10 PM, Stephen Frost <sfrost () snowman net> wrote:
> >
> > Greetings,
> >
> > I have to admit that I was hoping to be able to report to this list
> > that CL was able to spin up a new 1G in fairly short order (after all,
> > this is what they assured me of when discussing it with them...) but
> > it's now been over a month, with them telling me it'll be another
> > couple weeks because they need to send a tech out (the wiring and all
> > of the equipment has been ready to go, though that also took longer
> > than it should have imv...).
> >
> > And this in an already lit building in northern Virginia, not some
> > back of the woods location, small town, or something going across an ocean.
> Sometimes you’d be surprised, it may not be straightforward on their end.
>
> Remember, most people here are likely experts at some part or many parts, what we do is likely wizardry to others.
>
> I have a saying you’re welcome to steal if you don’t steal it too much:
>
> “We are moving at the speed the organization is capable”.  I suspect that’s the case for them in a post-acquisition 
> world trying to sort through all the integration work.
>
> - Jared
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