Re: Constant Abuse Reports / Borderline Spamming from RiskIQ

[Suresh Ramasubramanian <ops.lists () gmail com>]

RiskIQ is a known good player.  If there’s a stream of abuse reports maybe removing whatever customer it is might be a 
good idea?

I am not sure why they are sending out mail to every contact they can find though.  Are abuse tickets resolved in a 
timely manner?

From: NANOG <nanog-bounces () nanog org>
Date: Monday, 13 April 2020 at 7:57 PM
To: NANOG list <nanog () nanog org>
Subject: Constant Abuse Reports / Borderline Spamming from RiskIQ
> From the past few months we have been receiving a constant stream of abuse reports from a company that calls 
> themselves RiskIQ (RiskIQ.com).

The problem isn’t the abuse reports themselves but the way they send them. We receive copies of the report, on our 
sales, billing, TECH-POCs and almost everything other email address of ours that is available publicly. It doesn’t end 
there, they even online on our website and start using our support live chat and as recently as tomorrow they I see 
that they have now started using Twitter (@riskiq_irt) to do the same.

We understand these reports and deal with them as per our policies and timelines but this constant spamming by them 
from various channels is not appreciated.

Does anyone have a similar experience with them?