nanog mailing list archives
Re: Are the days of the showpiece NOC office display gone forever?
From: Mark Tinka <mark.tinka () seacom com>
Date: Thu, 17 Dec 2020 06:52:47 +0200
On 12/16/20 22:49, Eric Kuhnke wrote:
With the covid19 situation, obviously lots of ISPs have their NOC personnel working from home, with VPN (or remote desktop) access to all the internal tools, VoIP at home, etc.In the traditional sense, by "showpiece NOC" I mean a room designed for the purpose of having large situational awareness displays on a wall, network weathermaps and charts, alerting systems, composed of four or more big flat panel displays. Ideally configured to be actually useful for NOC purposes and also something impressive looking for customer tours.To what extent potential customers find that sort of thing to be a signifier of seriousness on the part of an ISP, I suppose depends on what sort of customers they are, and their relative degree of technical sophistication.Are the days of such an environment gone forever?
The customers we've been dealing with, particularly this year, fancy being listened and spoken to more than what our brand of NOC coffee is.
Mark.
Current thread:
- RE: Are the days of the showpiece NOC office display gone forever?, (continued)
- RE: Are the days of the showpiece NOC office display gone forever? Keith Medcalf (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Allen Kitchen (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Rich Kulawiec (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Ben Cannon (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? James R Cutler (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Eric Kuhnke (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Bryan Holloway (Dec 17)
- Re: Are the days of the showpiece NOC office display gone forever? Ben Cannon (Dec 17)