nanog mailing list archives
Re: Are the days of the showpiece NOC office display gone forever?
From: Wayne Bouchard <web () typo org>
Date: Tue, 22 Dec 2020 22:41:43 -0700
On Wed, Dec 23, 2020 at 02:58:32PM +1000, Robert Brockway wrote:
On Thu, 17 Dec 2020, Tom Beecher wrote: If the last 50 years has shown us anything it is that humans and computers working together can achieve far more than either in isolation. Cheers, Rob
And if the last 15 years has shown us anything, it is that when you can't get past the auto-attendant and talk to a real human, and if that person can't talk to you like a person instead of reading scripts at you, your stress levels go way up as does your desire to break things. Automation in customer service (or excessive emphasis on procedures) is a really nice way of taking a five minute problem and turning it into an hour long ordeal. (pet peeve) -Wayne --- Wayne Bouchard web () typo org Network Dude http://www.typo.org/~web/
Current thread:
- Re: Are the days of the showpiece NOC office display gone forever?, (continued)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- RE: Are the days of the showpiece NOC office display gone forever? Paul Amaral via NANOG (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Eric Kuhnke (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Lady Benjamin PD Cannon (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Matt Erculiani (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Tom Beecher (Dec 17)
- Re: Are the days of the showpiece NOC office display gone forever? Robert Brockway (Dec 22)
- Re: Are the days of the showpiece NOC office display gone forever? Wayne Bouchard (Dec 22)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 22)
- RE: Are the days of the showpiece NOC office display gone forever? Keith Medcalf (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Allen Kitchen (Dec 23)
- Re: Are the days of the showpiece NOC office display gone forever? Rich Kulawiec (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Ben Cannon (Dec 30)
- Re: Are the days of the showpiece NOC office display gone forever? Töma Gavrichenkov (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? Mark Tinka (Dec 16)
- Re: Are the days of the showpiece NOC office display gone forever? James R Cutler (Dec 16)