Snort mailing list archives
OT: Re: Foundry performance?
From: Chris Green <cmg () sourcefire com>
Date: Mon, 30 Jun 2003 11:04:40 -0400
"Roy S. Rapoport" <snort-users () ols inorganic org> writes:
I'm not running Foundry currently, but I was instrumental in getting my rather large company to switch from being Cisco-only to Foundry about three years ago. The stories I could tell about their customer service could amaze you*. Sure, they were cheaper and faster than Cisco. But their support ruled! :)
[Note: personal experiences from 2 years ago... Not relavant today to me or Sourcefire] That was very much true when they were a small company and would do anything for a sale. I've managed 400+ of their work group switches of various vintages so I've seen a lot of their problems over time. When I was @ UAB, we were using their HTTP transparent proxy stuff to implement a spam shield and I found all sorts of gross bugs with pass through access and had awesome technical support. Later, when I was trying to play with their rate limiting, it was very difficult to get support to say that it was broken when giving a port argument rather than just an IP. I recall trying very hard to get them to turn their turboiron/serveriron platform into a gigabit hub as well but to no avail. As a quote, I very fondly recall a Foundry engineer in broken English telling me "That can not be a bug because this product has been properly QA'd". I use that ancedote all the time for telling people how they should treat commercial bug reports. -- Chris Green <cmg () sourcefire com> This is my signature. There are many like it but this one is mine. ------------------------------------------------------- This SF.Net email sponsored by: Free pre-built ASP.NET sites including Data Reports, E-commerce, Portals, and Forums are available now. Download today and enter to win an XBOX or Visual Studio .NET. http://aspnet.click-url.com/go/psa00100006ave/direct;at.asp_061203_01/01 _______________________________________________ Snort-users mailing list Snort-users () lists sourceforge net Go to this URL to change user options or unsubscribe: https://lists.sourceforge.net/lists/listinfo/snort-users Snort-users list archive: http://www.geocrawler.com/redir-sf.php3?list=snort-users
Current thread:
- RE: Cisco Catalyst - SNORT, (continued)
- RE: Cisco Catalyst - SNORT twig les (Jun 23)
- RE: Cisco Catalyst - SNORT shannong (Jun 24)
- RE: Cisco Catalyst - SNORT Jeff Nathan (Jun 26)
- snort + 802.11 management frames ... Jon Baer (Jun 26)
- Re: Cisco Catalyst - SNORT Gary Flynn (Jun 27)
- Re: Cisco Catalyst - SNORT Rich Adamson (Jun 27)
- Re[2]: Cisco Catalyst - SNORT Lukasz Bromirski (Jun 27)
- Re: Cisco Catalyst - SNORT Jeff Nathan (Jun 27)
- Foundry performance? (was "Re: Cisco Catalyst - SNORT") twig les (Jun 27)
- Re: Foundry performance? (was "Re: Cisco Catalyst - SNORT") Roy S. Rapoport (Jun 28)
- OT: Re: Foundry performance? Chris Green (Jun 30)
- RE: Cisco Catalyst - SNORT twig les (Jun 23)
- Re: Cisco Catalyst - SNORT Gary Flynn (Jun 27)
- Re: Cisco Catalyst - SNORT Jeff Nathan (Jun 27)
- RE: Cisco Catalyst - SNORT Mike Feetham (Jun 27)