Re: Re: CAUTION: Long Rant!!! Re: [Snort-sigs] Broken 1429.2 (POLICY poll.gotomypc.com access)

[Matt Kettler <mkettler () evi-inc com>]

At 05:42 PM 10/12/2004, Paul Schmehl wrote:
> Email lacks the ability to convey emotion.  It therefore sometimes seems 
> blunt.  Either learn to accept that or prepare to be constantly offended. 
> The only "attitude" I've seen in Brian is a busy expert dealing with the 
> facts and not being verbose about it.

I agree wholeheartedly. It's easy to confuse a short reply for being 
offhandedly dismissed or disregarded as stupid. Particularly over email. 
It's really pretty hard to write a short reply without leaving the implicit 
feeling of being stupid.

Usually you have to write things like:

"Oh, that's a common mistake, try this instead and it works much better. 
There's also some good stuff on this in the FAQ for future reference."

instead of:
"That won't work. Do this instead. Read the FAQ."

But the second is much faster to write on a busy schedule.

I often make short-blunt replies myself and sometimes get back "why'd you 
treat me like an idiot" messages..

My general reply is "I wasn't treating you like an idiot, I was in a hurry 
and thus a bit terse and blunt. Sorry if the briskness offended, that 
wasn't my intent. If I'd really thought you were an idiot, I would have 
told you so directly."

I imagine Brian is much the same. He may be a bit unpolished in his general 
emails as a result of being busy, but I imagine that any real flaming from 
him would be greatly non-subtle in nature.







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