Taking control of user's desktops

[Doug Massey <doug () masseytechnologies com>]

Another good product that is VERY reasonable is DameWare 
Utilities.  http://www.dameware.com/
It has mini remote control that will self install (with 
adequate creds of course) as well as offer a plethera of 
other machine management tools.  The remote control can be 
encrypted and offers several authentication methods.  It's 
priced by the admin seat and not the number of machines it's 
deployed to.  I think about $300 per seat.





From: Marty [mailto:groupecci () yahoo ca] 
Sent: Wednesday, February 09, 2005 4:40 AM 
To: security-basics () securityfocus com 
Subject: Taking control of user's desktops 

Hi, 

My client's help desk requests for support is growing, with 
more than 1,000 users its understandable. 

We need to find a software (not an outsourced 
service) that will permit the technicians to take control of 
the user's desktop for support purposes.  The user MUST 
agree to the technician taking control or even «peeking» at 
his desktop. 

We've looked at a few but my concern is with overall 
security. 

We used to have VNC installed on a few machines a couple of 
years ago but we removed it. 

Is the latest version of VNC sufficient (security wise)? 

Can you share your experience with us please? 
Suggestions or comments welcomed. 

Thanks! 

Marty 

__________________________________________________________ 
Lèche-vitrine ou lèche-écran ? 
magasinage.yahoo.ca 
Doug Massey 
Senior Systems Engineer
MCSA, MCSE, CISSP
Massey Technologies, Inc.
301-717-6404