RE: Taking control of user's desktops

["Doll, Josh" <Doll () pbworld com>]

I prefer Dameware Mini RC from Dameware Development for remote control of W32 clients.  Highly configurable and allows 
from remote installation of the client agent. 

C. Josh Doll
Network Administrator - Houston
Parsons Brinckerhoff


-----Original Message-----
From: Simon Taplin [mailto:simon.taplin () gmail com] 
Sent: Saturday, February 12, 2005 11:54 AM
To: Marty
Cc: security-basics () securityfocus com
Subject: Re: Taking control of user's desktops



If you are working under a budget, then have a look at RealVNC4. Its 
easy to secure since you can restrict what IP's can connect to VNC and 
you can also set it so that a box pops up asking the user to accept the 
remote connection. By default if the user does not connect in 10 
seconds, the connection is refused. You can also tunnel it over SSH/SSL 
(I can't remember which) if necessary.

Simon

Marty wrote:
> Hi,
>
> My client's help desk requests for support is
> growing, with more than 1,000 users its
> understandable.
>
> We need to find a software (not an outsourced
> service) that will permit the technicians to take
> control of the user's desktop for support
> purposes.  The user MUST agree to the technician
> taking control or even «peeking» at his desktop.
>
> We've looked at a few but my concern is with
> overall security.
>
> We used to have VNC installed on a few machines a
> couple of years ago but we removed it.
>
> Is the latest version of VNC sufficient (security
> wise)?
>
> Can you share your experience with us please?
> Suggestions or comments welcomed.
>
> Thanks!
>
> Marty
>
> __________________________________________________________
> Lèche-vitrine ou lèche-écran ?
> magasinage.yahoo.ca


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