nanog mailing list archives
Re: Ameritech Service Quality Report
From: Brian Wallingford <brian () meganet net>
Date: Sun, 3 Sep 2000 18:09:23 -0400 (EDT)
: Sean, as you know, typical SLAs provide very limited compensation for : missing a deadline. : : It seems to me that most SLAs are crafted from the faith that normally : circuits will be up a very high percentage of the time, and of the time : that its down, it might not be down due to a circuit failure, and of those : times it is a circuit failure, a customer may not notice/request an : SLA-based compensation. : : Further, in my limited experience, SLAs are rarely actually paid for by : providers (i.e. it never clears accounting). They are often enough; however, many times labor expenses for babysitting to expedite payment nearly equal compensation. So yes, it's often simply another marketing gotcha. -brian
Current thread:
- Ameritech Service Quality Report Sean Donelan (Sep 03)
- Re: Ameritech Service Quality Report Deepak Jain (Sep 03)
- Re: Ameritech Service Quality Report Brian Wallingford (Sep 03)
- Re: Ameritech Service Quality Report Majdi S. Abbas (Sep 03)
- Re: Ameritech Service Quality Report Bill Fumerola (Sep 03)
- Re: Ameritech Service Quality Report Kevin Day (Sep 03)
- Re: Ameritech Service Quality Report Bill Fumerola (Sep 03)
- Re: Ameritech Service Quality Report Brett Frankenberger (Sep 03)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Nathan Stratton (Sep 04)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Steve Sobol (Sep 04)
- Re: Ameritech Service Quality Report Deepak Jain (Sep 03)
- Re: Ameritech Service Quality Report Steve Gibbard (Sep 05)
- Re: Ameritech Service Quality Report Jared Mauch (Sep 05)
- Re: Ameritech Service Quality Report Jeff Ogden (Sep 06)