Re: Ameritech Service Quality Report

[Steve Sobol <sjsobol () NorthShoreTechnologies net>]

Brett Frankenberger wrote:

> Ask for an SLA that pays you, say, $100,000 if they miss the mark.  You
> won't get it, because know they're going to miss the mark.  They can
> afford to do so, as long as they don't miss it often, and they keep the
> costs of missing it low enough.

Irrelevant. Ameritech is getting spanked for not crediting customers
who have had outages; the cost of the SLA doesn't matter. 


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