Re: Ameritech Service Quality Report

[Nathan Stratton <nathan () robotics net>]

On Mon, 4 Sep 2000, Steve Sobol wrote:

> Irrelevant. Ameritech is getting spanked for not crediting customers
> who have had outages; the cost of the SLA doesn't matter. 

Yes, but you need to have systems in place to get your credit. I.E. Covad
is outside their SLA with us everyday, but they don't have systems in
place to credit us. It cost us more time and money to fight with them over
the money then it is worth.

> <>
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Nathan Stratton                         CTO, Exario Networks, Inc.
nathan () robotics net                     nathan () exario net
http://www.robotics.net                 http://www.exario.net