nanog mailing list archives
Re: Abuse response [Was: RE: Yahoo Mail Update]
From: Marshall Eubanks <tme () multicasttech com>
Date: Tue, 15 Apr 2008 10:00:14 -0400
On Apr 15, 2008, at 9:43 AM, William Herrin wrote:
On Tue, Apr 15, 2008 at 8:34 AM, Rich Kulawiec <rsk () gsp org> wrote:- Automation is far less important than clue. Attempting to compensate for lack of a sufficient number of sufficiently-intelligent, experienced, diligent staff with automation is a known-losing strategy, as anyone whohas ever dealt with an IVR system knows.Rich, That is one place that modern antispam efforts fall apart. It's the same problem that afflicts tech support in general. The problem exists for the same reason that large-city McDonalds workers don't speak English: Anyone with sufficient clue to run an abuse desk is well qualified for more interesting, important and higher-paid work where they don't get yelled at all the time. Like administering mail servers or writing mail software. There's a reason we pay garbage collectors a small fortune to do a job that requires no skill whatsoever.
Do you _know_ any garbage collectors ? I do, and I would disagree with both clauses of that sentence.
Regards Marshall
Regards, Bill Herrin -- William D. Herrin ................ herrin () dirtside com bill () herrin us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004
Current thread:
- RE: Abuse response [Was: RE: Yahoo Mail Update], (continued)
- RE: Abuse response [Was: RE: Yahoo Mail Update] Frank Bulk (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 16)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Paul Ferguson (Apr 14)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Paul Ferguson (Apr 14)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Suresh Ramasubramanian (Apr 14)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- RE: Abuse response michael.dillon (Apr 15)
- Re: Abuse response Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Marshall Eubanks (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Rich Kulawiec (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] William Herrin (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Steve Atkins (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Suresh Ramasubramanian (Apr 14)
- RE: Abuse response [Was: RE: Yahoo Mail Update] michael.dillon (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Joe Abley (Apr 15)
- Re: Abuse response [Was: RE: Yahoo Mail Update] Valdis . Kletnieks (Apr 15)