nanog mailing list archives
Re: What to do when your ISP off-shores tech support
From: "David W. Hankins" <David_Hankins () isc org>
Date: Wed, 24 Dec 2008 10:38:23 -0800
On Wed, Dec 24, 2008 at 09:43:20AM -0800, Jay Hennigan wrote:
Matthew Black wrote:I've had difficulties reaching anyone with a brain at my DSL provider Verizon California.Switch to a local ISP with local tech support.
Actually, and I know this kind of experience is really subjective, but lately I have been getting better service from residents of India via web-based chat tools than I have been getting from residents of the US via telephone. At the same company. My impression as a customer is that only one of these two individuals genuinely wanted to do or keep the job they were given, and desired to do it well. That's really what you should be looking for, locality is irrelevant. -- Ash bugud-gul durbatuluk agh burzum-ishi krimpatul. Why settle for the lesser evil? https://secure.isc.org/store/t-shirt/ -- David W. Hankins "If you don't do it right the first time, Software Engineer you'll just have to do it again." Internet Systems Consortium, Inc. -- Jack T. Hankins
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Current thread:
- What to do when your ISP off-shores tech support Matthew Black (Dec 24)
- Re: What to do when your ISP off-shores tech support Jay Hennigan (Dec 24)
- Re: What to do when your ISP off-shores tech support Randy Bush (Dec 24)
- Re: What to do when your ISP off-shores tech support Etaoin Shrdlu (Dec 24)
- Re: What to do when your ISP off-shores tech support Martin List-Petersen (Dec 24)
- Re: What to do when your ISP off-shores tech support Roy (Dec 24)
- Re: What to do when your ISP off-shores tech support Etaoin Shrdlu (Dec 24)
- Re: What to do when your ISP off-shores tech support Dave Pooser (Dec 24)
- Re: What to do when your ISP off-shores tech support JF Mezei (Dec 24)
- Re: What to do when your ISP off-shores tech support Randy Bush (Dec 24)
- Re: What to do when your ISP off-shores tech support Jay Hennigan (Dec 24)
- Re: What to do when your ISP off-shores tech support Simon Lockhart (Dec 25)
- Re: What to do when your ISP off-shores tech support Dave Pooser (Dec 25)
- Re: What to do when your ISP off-shores tech support Jay Hennigan (Dec 25)
- Re: What to do when your ISP off-shores tech support Josh Potter (Dec 26)
- Re: What to do when your ISP off-shores tech support Joe Greco (Dec 26)
- Re: What to do when your ISP off-shores tech support Jay Hennigan (Dec 26)
- Re: What to do when your ISP off-shores tech support Joe Greco (Dec 26)
- RE: What to do when your ISP off-shores tech support Skywing (Dec 26)
- Re: What to do when your ISP off-shores tech support Etaoin Shrdlu (Dec 27)