nanog mailing list archives
Re: Ticket/Asset Managment system
From: Simon Morvan <garphy () zone84 net>
Date: Fri, 12 Feb 2010 17:03:58 +0100
On 12/02/2010 16:56, Brandon Grant wrote:
I am currently evaluating my options for an open source trouble ticket management system that is based on assets (the trouble ticket is opened on a particular server, network element, etc.). Also, I am hoping to find a tool that can tie in with SNMP software so I can have tickets auto-generated for certain types of SNMP traps or polling failures. Any recommendations? So far, the best two that I have been able to find are: 1. OTRS.org 2. GLIP-project.org Any insight would be appreciated.
Request-Tracker (RT) with RT-IR (Incident Response) ? -- Simon.
Current thread:
- Ticket/Asset Managment system Brandon Grant (Feb 12)
- Re: Ticket/Asset Managment system Simon Morvan (Feb 12)
- Re: Ticket/Asset Managment system Phil Regnauld (Feb 12)
- Re: Ticket/Asset Managment system Jens Link (Feb 12)
- Re: Ticket/Asset Managment system Ray Sanders (Feb 12)
- RE: Ticket/Asset Managment system Jeffrey Negro (Feb 12)
- <Possible follow-ups>
- Re: Ticket/Asset Managment system charles (Feb 12)