nanog mailing list archives
RE: Ticket/Asset Managment system
From: "Jeffrey Negro" <jnegro () billtrust com>
Date: Fri, 12 Feb 2010 12:41:23 -0500
I'd second this. RT is a really nice ticketing system with great email capabilities. Use nagios to send an email to an address you have RT configured to receive, and you can even pipe that email address directly into a specific ticket queue within RT. -----Original Message----- From: Jens Link [mailto:lists () quux de] Sent: Friday, February 12, 2010 12:31 PM To: nanog () nanog org Subject: Re: Ticket/Asset Managment system "Brandon Grant" <brandon () momentous ca> writes:
Also, I am hoping to find a tool that can tie in with SNMP software so I can have tickets auto-generated for certain types of SNMP traps or polling failures.
Do it the other way round: Use something like Nagios, Zabbix or Icinga for monitoring and if a fault is detected let the monitoring system send a message to your ticket system. Jens -- ------------------------------------------------------------------------ - | Foelderichstr. 40 | 13595 Berlin, Germany | +49-151-18721264 | | http://www.quux.de | http://blog.quux.de | jabber: jenslink () guug de | ------------------------------------------------------------------------ -
Current thread:
- Ticket/Asset Managment system Brandon Grant (Feb 12)
- Re: Ticket/Asset Managment system Simon Morvan (Feb 12)
- Re: Ticket/Asset Managment system Phil Regnauld (Feb 12)
- Re: Ticket/Asset Managment system Jens Link (Feb 12)
- Re: Ticket/Asset Managment system Ray Sanders (Feb 12)
- RE: Ticket/Asset Managment system Jeffrey Negro (Feb 12)
- <Possible follow-ups>
- Re: Ticket/Asset Managment system charles (Feb 12)