nanog mailing list archives
Re: excessive automation
From: bmanning () vacation karoshi com
Date: Fri, 15 Jan 2010 18:52:30 +0000
On Fri, Jan 15, 2010 at 05:01:54PM +0000, William Hamilton wrote:
I agree it's perhaps not clear how to get hold of a human, but you can't really argue that it's not clear how to progress the issue in general as the message quite clearly tells you to respond if you wish for it to be re-opened.
and to the creative mind, a wide range of responses opens for consideration.
I can't accept that the instructions that the bot provided were unclear, but can organisations in general (again, not SORBS-specific) do better when dealing with their "customers"?
like the autobot on Magrathea?
Absolutely. B
Current thread:
- Re: SORBS on autopilot?, (continued)
- Re: SORBS on autopilot? Brian Keefer (Jan 11)
- Re: SORBS on autopilot? gordon b slater (Jan 11)
- Re: SORBS on autopilot? Michelle Sullivan (Jan 15)
- Re: SORBS on autopilot? William Herrin (Jan 15)
- Re: SORBS on autopilot? William Hamilton (Jan 15)
- Re: SORBS on autopilot? William Herrin (Jan 15)
- Re: SORBS on autopilot? Larry Sheldon (Jan 15)
- Bad Support Bots (was: SORBS on autopilot?) Michael Thomas (Jan 15)
- Re: Bad Support Bots William Hamilton (Jan 15)
- Re: Bad Support Bots Michael Thomas (Jan 15)
- Re: excessive automation bmanning (Jan 15)
- Re: SORBS on autopilot? William Herrin (Jan 15)
- Re: SORBS on autopilot? paul (Jan 15)
- Re: SORBS on autopilot? Michelle Sullivan (Jan 15)
- Re: SORBS on autopilot? paul (Jan 15)
- Re: SORBS on autopilot? Michelle Sullivan (Jan 15)
- Re: SORBS on autopilot? Jed Smith (Jan 15)
- Re: SORBS on autopilot? Leo Bicknell (Jan 15)