Re: Cogent sales reps who actually respond

[Darin Steffl <darin.steffl () mnwifi com>]

It may be unethical to pull emails from ARIN listings but their sales guys
have a job to do and quotas to meet.

Don't get mad at the sales reps, maybe think a little higher up the food
chain. Each rep I've had has been very fair and respectful. If I don't need
anything new, I tell them to followup with me in 6 months and they do. At
most they send me a 2 sentence email to see if I need anything. That's
something a good rep should do to make sure they're always in the back of
your mind and easy to reach.

Also, just because you don't like their sales process doesn't mean their
network is bad. We've had them for 3 years and never had a single outage.
The very few times we did call them for routing questions, they picked up
the phone immediately and knew what to do.

That already makes them better than some companies that cost 5 times as
much. At cogent pricing, you should receive the worst support but it's damn
good right along with HE support. Both are the most affordable transit
providers but offer the best support. The more expensive guys should get
their crap together.

On Sun, Sep 22, 2019, 7:54 AM Tim Burke <tb () tburke us> wrote:

> That is just The Cogent Way™, unfortunately. I just had (yet another)
> Cogent rep spam me using an email address that is _only_ used as an ARIN
> contact, trying to sell me bandwidth. When I called him out on it, with
> compliance () arin net CCed, he backpedaled and claimed to obtain my
> information from Google.
>
> Gotta love these awful bottom feeding companies.
>
> On Thu, Sep 19, 2019, at 10:05 AM, Dmitry Sherman wrote:
>
> Cogent are spamming seriously, they call me from different phone number in
> Frankfurt and USA in holidays or at night.
>
> --
> Dmitry Sherman
> Interhost Networks Ltd
> Dmitry () interhost net
> Mobile: +972-54-3181182
> Office: +972-74-7029881
> Web: www.interhost.co.il
>
> On 17/09/2019, 3:25, "NANOG on behalf of Michel Py" <
> nanog-bounces () nanog org on behalf of michel.py () tsisemi com> wrote:
>
>     > If you don’t like Cogent - explain.
>
>     Besides the peering issues, they can't stop spamming. If after 20
> attempts on the phone you have not picked up, they start to send email.
>     They abuse whois. They are one of the primary reasons few people put
> their real phone number in whois.
>
>     And I have never talked to that level of incompetence. Tell their
> sales droids that you want a link over RFC 1149, or that you need BGT
> (instead of BGP), they will tell you no problem.
>     Don't even try to ask anything about communities or RPKI; they can't
> tell the difference between a router and a connected coffee pot. If you
> must deal with them, record everything.
>
>     If someone has a cheap Asterisk trick so when the caller ID says
> COGENT it goes directly to Lenny I'll take it.
>
>     Michel
>
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