nanog mailing list archives
Re: 10g residential CPE
From: Baldur Norddahl <baldur.norddahl () gmail com>
Date: Mon, 28 Dec 2020 21:01:57 +0100
On Mon, Dec 28, 2020 at 8:48 PM Seth Mattinen <sethm () rollernet us> wrote:
On 12/28/20 9:11 AM, Aaron Wendel wrote:Actually our free service doesn't have limitations, has an SLA, no time/term restrictions, a CPE, support, etc.How do SLA refunds work on free service? Do you just pay them some cash value instead of credits?
I find SLA refunds are meaningless anyway. The SLA is more about stating what level of service is expected. Then we can tell if we succeeded or failed in delivering what was expected. In the case of failure nothing can fix that other than a plan for how it can be improved going forward. Getting money back will usually not do much to fix the hardship poor service put you through. Regards, Baldur
Current thread:
- Re: 10g residential CPE, (continued)
- Re: 10g residential CPE Michael Thomas (Dec 26)
- Re: 10g residential CPE Mark Tinka (Dec 26)
- Re: 10g residential CPE Valdis Klētnieks (Dec 26)
- Re: 10g residential CPE Michael Thomas (Dec 26)
- Re: 10g residential CPE Aaron Wendel (Dec 26)
- Re: 10g residential CPE Darin Steffl (Dec 26)
- Re: 10g residential CPE Mark Tinka (Dec 27)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Re: 10g residential CPE Mark Tinka (Dec 28)
- Re: 10g residential CPE Seth Mattinen (Dec 28)
- Re: 10g residential CPE Baldur Norddahl (Dec 28)
- Re: 10g residential CPE Mark Tinka (Dec 27)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Re: 10g residential CPE Darin Steffl (Dec 28)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Re: 10g residential CPE Baldur Norddahl (Dec 28)
- Re: 10g residential CPE Mel Beckman (Dec 28)
- Re: 10g residential CPE Valdis Klētnieks (Dec 28)
- Re: 10g residential CPE Aaron Wendel (Dec 28)
- Message not available
- Re: 10g residential CPE Aaron Wendel (Dec 29)
- Re: 10g residential CPE Mark Tinka (Dec 30)