nanog mailing list archives
Re: Cisco and the tobacco industry
From: Daniel Golding <dgolding () burtongroup com>
Date: Thu, 28 Jul 2005 21:59:57 -0400
On 7/28/05 4:29 PM, "Christopher L. Morrow" <christopher.morrow () mci com> wrote:
On Thu, 28 Jul 2005, Geo. wrote:Jared, Have you ever actually tried to get the updates using this method? It really does take the better part of a week and no less than half a dozen emails or phone calls and then there is the begging...if it's critical to your business you'd think you'd have a support contract for it, eh? (or you decided that the 'better part of a week' and associated risk was an acceptable cost to your business) ('you' in the royal sense, not 'you geo')
Software has bugs. Deal with it. Sometimes you have to pay for updates to fix those bugs. If you don't like it, find another vendor. Except - all vendors do that, don't they? Well, I guess if your business model isn't compatible with purchasing support contracts on vital gear, you may not have a viable business. YMMV. Cisco's conduct in this case may or may not be improper - we'll have to wait for a little more information. From a PR point of view, they probably should have let things ride and allowed the Blackhat talk to occur. They look like bullies now, which is never good. Hindsight is 20/20, though. That being said, their policy of offering free updates for certain bug fixes to those who don't pay them for support is generous. See that hand feeding you? Don't bite it. -- Daniel Golding
Current thread:
- Re: Cisco and the tobacco industry, (continued)
- Re: Cisco and the tobacco industry JC Dill (Jul 30)
- Re: Cisco and the tobacco industry Brad Knowles (Jul 30)
- Re: Cisco and the tobacco industry Jeffrey I. Schiller (Jul 30)
- Re: Cisco and the tobacco industry Tony Li (Jul 30)
- Re: Cisco and the tobacco industry Jeffrey I. Schiller (Jul 30)
- Re: Cisco and the tobacco industry Ivan Groenewald (Jul 30)
- Re: Cisco and the tobacco industry Jeffrey I. Schiller (Jul 30)
- Re: Cisco and the tobacco industry Geo. (Jul 31)
- RE: Cisco and the tobacco industry Christopher X. Candreva (Jul 28)
- RE: Cisco and the tobacco industry Christopher L. Morrow (Jul 28)
- Re: Cisco and the tobacco industry Daniel Golding (Jul 28)
- Re: Cisco and the tobacco industry Dan Hollis (Jul 29)
- Re: Cisco and the tobacco industry Ivan Groenewald (Jul 30)
- RE: Cisco and the tobacco industry C. Jon Larsen (Jul 30)
- Re: Cisco and the tobacco industry Hyunseog Ryu (Jul 30)
- Re: Cisco and the tobacco industry Petri Helenius (Jul 31)